Question 1

How to measure my ring size?

Accepted Answer

Measuring at home: Take some string or a piece of paper no wider than 1.4 cm. Wrap it around your finger and mark with a pen where one end of the string or paper meets the other. Then line the string or paper against a ruler and read off the measurement.

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Please note that this chart provides approximate measurements & that ring sizes may vary slightly between different manufacturers or countries. We still advise to have your finger professionally measured by a local jeweller to ensure an accurate fit for your ring.

Question 2

How do I take proper care of my grill?

Accepted Answer

Remove and clean regularly; bacteria can become trapped inside of it. The best way of doing this, is to clean after each use with a soft-bristled toothbrush and non-abrasive toothpaste or use a denture cleaning solution to soak the grill regularly to remove stains and bacteria.
We advise to: 
 • NOT smoke or vape with grill; this can cause irreversible damage and oxidisation
 • NOT eat or chew gum with grill in
 • NOT drink alcohol with grill in
 • NOT sleep with grill, make sure you always let your teeth "rest" at least two days per week

Follow these rules and your grill will last a lifetime while maintaining good oral hygiene.

Question 3

Why should I consider buying handcrafted jewellery over mass-produced alternatives?

Accepted Answer

1. Sustainable and environmentally friendly:
Mass-produced fast fashion jewels often contribute to environmental degradation due to its excessive manufacturing processes, use of harmful chemicals, and exploitation of low-cost labour. In contrast, custom jewellery is typically made in smaller quantities and using sustainable materials. By supporting artisans who prioritize environmentally conscious methods, you can contribute to a greener and more sustainable fashion industry.

2. Quality & craftsmanship:
Handcrafted accessories are painstakingly created by goldsmiths who pay meticulous attention to detail. These creatives often use traditional techniques and high-quality materials, resulting in pieces that are durable, unique, and crafted to perfection. Unlike fast fashion jewellery, which is often made with cheaper materials and mass-produced under time constraints, handcrafted pieces are built to last and withstand lifetime.

3. Unique and personalized designs:
When purchasing our custom jewels, you're not only investing in a piece of adornment but also in a work of art that reflects your individuality and style. These pieces are made with care, allowing you to have a say in the creative process and tailor the jewellery to your preferences.

4. Supporting small businesses:
Choosing handcrafted bijouterie means supporting independent artists and local businesses, purchasing from them directly helps boost the local economy and empowers these individuals. By supporting the small enterprises, you are fostering a sense of community and promoting diversity in the jewellery market.

Question 4

Is it possible to return my order?

Accepted Answer

Absolutely! We want you to be delighted with your jewellery purchase. If for any reason you wish to return your order, we do accept returns under certain conditions:

1. You may return your order within 30 days from the date of delivery.
2. Items must be in their original, unworn condition.

Return Process:
1. Contact Us: Reach out to our customer service at vitalityjewels.ha@gmail.com to initiate the return process.
2. Self-Paid Return Shipping: As a small business, we kindly request that customers bear the cost of return shipping. We understand this may be an inconvenience, but as a small team, it allows us to continue offering quality products at affordable prices. Please ensure to use a secure and trackable shipping method to guarantee that the items reach us safely.

Exception for Custom Grill Orders:
For custom grills each piece is uniquely crafted to fit the individual customer. As such, returns for custom grills will be considered on a case-by-case basis. Please contact our customer service at vitalityjewels.ha@gmail.com to discuss the options available.

Refund Process:
1. Inspection: Once we receive your return, we will inspect the items to ensure they meet our return conditions.
2. Refund: Upon successful inspection, we will process your refund within 10 business days. Please allow additional time for the refund to reflect in your account.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at vitalityjewels.ha@gmail.com with a photo of the damaged item and order number, and we will assist you in resolving the issue.

If you have any questions or need further assistance, please don't hesitate to contact us!

Question 5

What are the shipping costs and delivery times?

Accepted Answer

During checkout, you'll see transparent and affordable shipping costs. We aim to keep it reasonable for a worry-free shopping experience.

Delivery times:
For pre-made items, we aim to dispatch within 3-5 business days, offering swift delivery. Custom orders, crafted with special attention to your wishes, may take up to 2-3 weeks. Please note that during peak times, this could extend based on our waiting list.

Once your order is on its way, you'll receive tracking information to follow its journey to your doorstep.

International orders:
Exciting news – we ship internationally! Costs and delivery times vary, so check during checkout for details.

FAQ